How to Place your Order

At Mahir London, we are open from 9 am-9 pm 7 days a week. If you wish to place an order with us, feel free to call us on +44 (0)207 538 1100, or you can also place an order via our website at www.mahirlondon.com, which has 24-hour easy access. We ensure great customer services who speak English, Bengali, and Urdu/Hindi.

Payments

We accept all major credit/debit cards.

At Mahir London, you can shop with confidence as all payments are processed through the Sagepay payment system. We have a secure method of taking payments and ensure strict security to safeguard any personal information and your orders.

Delivery Information

We can only deliver to the address registered to the credit/debit card. All items will be delivered between 3 and 5 working days from the time the order has been placed. If items are out of stock, we will inform you via email or phone.

A signature will be required on deliveries.

For Postage Information Click Here. Delivery hours are between 8:00 am to 7:00 pm Monday-Friday. A signature is required upon delivery. Special delivery is available upon request. International shipping costs vary. Please refer to the website for full costs.

Refunds

If items are unsuitable or faulty, these need to be returned within 7 days of arrival. Please inform us of any intention to return any items by filling out a returns form, along with the item codes and your full contact details. All items must be returned undamaged and in their original packaging.

We aim to process all refunds within 7 working days of receiving items. A refund can only be credited to the original payment debit/credit card.

Please note that any item invoiced on Sale Price is Non-Refundable. Only Exchange or Credit notes can be issued. If you have any questions regarding returning an item, contact info@mahirlondon.com. We regret that post and packaging charges cannot be refunded.

Exchange

If you would like to exchange any goods, we will be happy to do so, as long as they are returned with all original tags and packaging. Please notify us of any intentions of exchanges within 24 hours of receiving these, for an exchange to occur.

If there is no quality-related issue, but you are still not satisfied with your purchase, you may be eligible to return the items for an exchange within 5 working days of receiving your order. Returns will only be accepted on unworn, tagged, and unused merchandise. Custom-made products, jewelry & accessories are not returnable due to hygiene reasons.

Our normal return period is 7 working days from the delivery date; we must receive any returned items within this time. All return postage costs are the responsibility of the customer. We also recommend that you use a postal service that insures you of the value of the goods that you are returning. We will take action on your parcel as soon as we receive the goods and will then endeavor to process your request for replacements as quickly as possible. We will then charge you to re-deliver again to your address.

Refunds/Exchanges

All costs of returning/exchanging goods will be incurred by the customer. The items sent for refund/exchange are the customer’s responsibility until it reaches Mahir London, please ensure the necessary insurance has been taken. Sale items can only be exchanged. Pierced jewelry and accessories cannot be refunded or exchanged.

We regret that the delivery charge is not refundable.

Goods must be returned "AS SOLD" in the original packaging with all the components and accessories. We are unable to accept returns of unwanted and non-faulty items after 7 days.

For all our UK customers, all our prices are V.A.T inclusive.

Disclaimer

All items are subject to availability. Designs, colors, size may vary slightly. Every care is taken to ensure the product description is as accurate as possible. Please be aware that once an order has been placed, we are unable to make amendments to that order until you have received it. Order on the phone by calling: *02075381100* where our helpful, experienced staff will be able to help with any queries you may have regarding ordering.

Please note that any item on Sale Price is Non-Refundable. Only Exchange or Credit notes can be issued. If you have any questions regarding returning an item, contact info@mahirlondon.com. We regret that post and packaging charges cannot be refunded.