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Monday to Sunday: 24/7
+44 7960 429583
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+44 7960 429583
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support@hanifaonline.com
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RETURN POLICY
How do I initiate a return for an unsuitable or faulty item?
Notify us of your intention to return by completing the returns form, providing item codes, and your contact details.
What is the timeframe for returning unsuitable or faulty items?
Unsuitable or faulty items must be returned within seven working days of receiving your order.
What is the recommended method for returning items?
Returns must be made within seven working days, with return postage costs borne by the customer. We recommend using an insured postal service for added security.
Who is responsible for returned items during the shipping process?
The customer is responsible for returned items until they are received by Hanifa.
Can I make changes to my order after the return process has started?
Once the return process has started, changes to the order cannot be made. Please contact our customer care promptly for assistance.