FAQs

Find out more informations with our FAQ.

How can we Assist you?

Return Policy
Exchange Policy
Reward Program
Shipping & Deliveries
Care Instruction
Discounts/Promotional Codes

Frequent Questions

What is your return policy?

We accept returns within 30 days of purchase. Please see our return policy page for more details.

Is there a specific time frame for returns for exchange?

Returns for exchange are possible within five working days for unworn, tagged, and unused items.

Can I exchange my product for a different size or color?

Yes, you can exchange your product within 30 days of purchase. Please contact our customer support for assistance.

How does your reward program work?

Our reward program allows you to earn points for every purchase, which you can redeem for discounts on future orders. Learn more on our rewards program page.

FAQs for Shipping & Deliveries

30 days. after this period, the order will be sent back and you will be refunded.

FAQs for Care Instruction

30 days. after this period, the order will be sent back and you will be refunded.

FAQs for Discounts/Promotional Codes

30 days. after this period, the order will be sent back and you will be refunded.

Exchange Policy

30 days. after this period, the order will be sent back and you will be refunded.

Can I exchange an item after the initial 24-hour window? ?

Exchanges are accepted within 24 hours of receiving goods, provided they have original tags and packaging..

Is there a specific time frame for returns for exchange?

Returns for exchange are possible within five working days for unworn, tagged, and unused items.

Can I exchange sale items, and are there any conditions for the exchange process?

Sale items can only be exchanged, and they should adhere to the conditions specified for exchanges.

How do I track the status of my exchange?

If you have an account, log in to track your exchange online. For assistance, contact our Customer Service Team..

Reward Program

30 days. after this period, the order will be sent back and you will be refunded.

How do I avail the 15% discount on my first order?

Your 15% discount will be automatically applied during the checkout process on your first order.

Is the first order discount applicable to all products?

Yes, the 15% discount applies to all eligible items on your first purchase.

Do I need a promo code for the first order discount?

No promo code is required; the discount is automatically applied.

Can I combine the first order discount with other promotions?

Typically, the first order discount cannot be combined with other promotions. Check the terms and conditions for specific details.

Shipping & Delivery

30 days. after this period, the order will be sent back and you will be refunded.

How will I know if Hanifa has received my order?

After placing your order, you'll receive an email acknowledging its receipt. A confirmation email with order details will follow once your payment is confirmed, the delivery address verified, and the items prepared for shipping.

Can I modify or cancel my order after placement?

Once confirmed and payment processed, orders cannot be amended or canceled. Contact our customer care promptly for assistance, or refer to our Returns Policy for further options.

What payment methods are accepted by Hanifa?

We accept various payment methods, including VISA, MasterCard, and PayPal. Your card will be debited securely through our payment gateway.

How do I track my order?

Once your order ships, you'll receive an email or text with delivery details and a tracking number. If you have an account, log in to track your order online or contact our Customer Service Team for assistance.

Care Instructions
30 days. after this period, the order will be sent back and you will be refunded.
How do I care for my Hanifa products to ensure their longevity?
Refer to the care instructions provided with each product. Generally, items can be hand-washed or machine-washed on a gentle cycle.
Can I dry clean my Hanifa items?
Check the care label on your specific item for guidance. Many Hanifa products can be dry cleaned, but it's essential to follow the recommended care instructions.
Are there specific washing guidelines for embroidered or embellished items?
Yes, embroidered or embellished items may require special care. Follow the care instructions provided to maintain the integrity of the design.
Can I iron my Hanifa products, and if so, what temperature is recommended?
Ironing guidelines may vary by product. Refer to the care label for specific temperature recommendations. Typically, a low to medium setting is suitable.
Discounts

30 days. after this period, the order will be sent back and you will be refunded.

How do I apply a discount or promotional code at checkout?

During the checkout process, you'll find a designated field to enter your discount or promotional code. Simply input the code, and the discount will be applied to your order.

Where can I find valid discounts and promotional codes for Hanifa products?

Stay updated on our website, newsletters, and social media channels for the latest discount and promotional codes. Additionally, participate in special events or promotions to receive exclusive codes.

Can I use multiple discount codes on a single order?

Typically, only one discount or promotional code can be applied per order. Check the terms and conditions of each code for any restrictions.

Do discount codes have expiration dates?

Yes, discount and promotional codes usually come with expiration dates. Make sure to use them within the specified timeframe to avail of the discounts.